Yes! If you specify in the comments during checkout what you'd like printed on the card, we'll add it to your order.

If a product is in stock, it will say "delivered tomorrow." Furthermore, you cannot order products that are out of stock. So, if you can't add a product to your cart and it says "temporarily sold out," it's actually out of stock.

After placing an order, you can add something to it by contacting us. You can also checkout the product you want to add and select "pick up" as the delivery option, so you don't have to pay double shipping costs.
If you don't have to pay, please let us know in the comments that it should be added to the other order.

If you want to cancel or change your order, please contact us and we will adjust it. This is only possible if the order has not yet been shipped.

This varies greatly by product, and we depend on our suppliers' inventory. It's not always certain that a product will be back in stock.

If you want to be sure when the product will be back in stock, please contact us or sign up for the waiting list and receive an email when it's back in stock.

Select the desired product and add it to your shopping cart. You can view your shopping cart using the button at the top of the website and change quantities or remove items if necessary. On the shopping cart page, you'll see the prices including VAT.

Then you can click the order button, which will take you to the checkout screen. To give you a clear overview, we've compiled all the information on one page. Enter your phone number in the first section and your email address in the second. This information allows us to contact you about your order. Next, enter your first and last name. The most important part is your address. Enter it correctly so we can send the package to the correct address. You'll also have the option to have your package shipped, picked up, or delivered to a service point. Select this option.
Choose whatever suits you best. Finally, you can choose a payment method to pay for your order. Agree to the terms and conditions and complete your order.

When you click the checkout button You enter into a payment obligation and agreement for this order. You, of course, retain the right to cancel the order.

iDeal
Do you have access to online banking with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank, or Triodos Bank? Then you can make your payment via iDEAL without any special software, the easiest way to pay online.

Credit Card (Visa, Mastercard and American Express) A credit card or credit card is a card that allows purchases to be made where the user has to pay afterwards, unlike other payment cards such as the debit card, where the amount is debited immediately from the account.

PayPal
You can also pay with your PayPal account. This is done through a secure server, which encrypts your credit card information. Your credit card information is sent securely and not stored.

Sepa

With the European Transfer you can make payments in euros, without
that a distinction is made between domestic payments and
cross-border payments to other SEPA countries. The European
Bank transfer makes it just as easy to pay euros to another
Dutch bank account, like an account with a foreign bank.

Bancontact

Payments via Bancontact are guaranteed and are confirmed immediately,
the payment cannot therefore be reversed by the consumer.
In addition, payments via Bancontact are always 3D-secure.

Belfius Direct Net

With the Belfius Pay Button, the bank provides its customers with their own
payment solution. Consumers with a Belfius account can use
creating the Belfius Pay Button to make direct payments from
Belfius Direct Net, Belfius' online banking product, or via the app.
Payments made via the Belfius Pay Button are guaranteed
and cannot be reversed by the customer. This makes it a
very suitable payment method for web shops and their customers, because
Orders can be processed immediately when payment is made
is.

KBC/CBC

The KBC/CBC Payment Button is an online payment method for customers of the
KBC and CBC, The banks offer their customers a payment button that
can be paid quickly and easily online. Via the KBC/CBC payment button
Customers pay for their online purchases from their own trusted online
banking environment. Payments are processed immediately and are guaranteed
Once paid, customers cannot reclaim them.

Solana Pay

Solana Pay is a decentralized payment protocol on the Solana blockchain that enables fast, secure, and low-cost transactions without intermediaries. It allows businesses to easily accept cryptocurrency payments and offers real-time settlement at low costs.

Maestro

Maestro is a Mastercard debit card payment method that debits payments directly from your linked bank account. Unlike a credit card, Maestro doesn't offer credit, and your available balance is immediately reduced upon purchase.

UnionPay

UnionPay is a Chinese payment card company that offers debit and credit card services worldwide. It is one of the largest payment networks in the world and is widely used in Asia, with growing acceptance in other regions for both physical and online transactions.

All prices stated in the store include VAT.

All items you purchase from us are covered by the statutory warranty. The statutory warranty means that a product is or should do what a consumer can reasonably expect. Some products also come with a manufacturer's warranty. This warranty does not affect the statutory warranty.

We ask that you place the items you wish to return in a box, enclose the completed returns form, and affix the generated return label to the box. Take it to a PostNL location and have them send it to the return address below. You will receive a proof of postage. Keep this in a safe place. We will then handle the rest of the refund and the processing of the items.

The product may be returned to the address below:
Kideo Online BV
to the Returns Department
Fox Camp 7-J
9351 VR Leek
The return conditions are:

• The item is still in its original packaging, to the extent possible.
• If the product is damaged, you, the customer, are responsible. If you have any questions about return options, please contact customer service.
• You may, of course, evaluate products as you would in a store. However, if you have gone beyond what is necessary for the evaluation during the cooling-off period, we may charge you for the resulting reduction in value. This means, for example, that in the case of personal care products, it is not necessary to open the packaging or break the seal to evaluate the product. If you do so, we may charge you for the resulting reduction in value (which can amount to up to 100%).

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to cancel this contract to us.

We will refund the entire purchase price (including any shipping and payment costs) as soon as possible, but no later than 14 days after receiving your cancellation notice. If you only return part of your order, the delivery costs will not be refunded. However, we may withhold reimbursement until we have received the products or until you have demonstrated that you have sent them back.

We will always use the same means of payment for the refund, unless otherwise agreed (to the extent technically possible).

The costs of returning a package are for the customer.

Reviews are collected by Kiyoh. Anyone who has made a purchase, used a service, or had an actual trading experience may leave a review as long as they comply with Kiyoh's terms of use. These can be found via this link: https://klantenvertellen.nl/gebruiksvoorwaarden-klantbeoordelingsysteem/
• We perform automated and manual checks to prevent fake reviews as much as possible
• Reviews written on your own initiative are immediately displayed online and verified within 72 hours

If you place an order with us, you'll receive an invitation to write a review approximately one week after delivery. You can view our online store reviews via this link: https://www.kiyoh.com/reviews/1064200/kideo

Kiyoh review policy

Shipping costs are €4.95 per order. For orders over €75, there are no shipping costs. At checkout, we only show the available shipping options. These are calculated based on weight, volume, and delivery location.

This is only possible if your child is cared for at Kideo. If you would like to use this service, please indicate this in your order comments.

You may not be home when your package is delivered. We send all packages by registered mail and only to the address stated on the package. Therefore, PostNL/DHL will try to deliver the package again the next day. If you are not home again, the package will be delivered to a PostNL/DHL point. You then have one week to collect the package before it is returned.

Yes, you can! Check the "Ship to a different address?" box during checkout and enter the address of the person you want to have it delivered to. You can let us know in the comments that you're having it delivered to someone else, so we don't include a packing slip with the package.

You can select pickup as the shipping method during checkout. We are available Monday to Friday from 9:00 AM to 5:00 PM and Saturdays from 9:00 AM to 11:00 AM. Please let us know in advance what time and day you'll be visiting!

The address of our warehouse is:
Fox Camp 7-J
9351 VR Leek

We send our packages with PostNL.

As soon as we receive your order, we'll process it as quickly as possible. We use a highly efficient logistics software package, allowing us to have your order ready with just a few clicks, a box, and some paper tape.

You'll receive confirmation shortly after placing your order that it's been completed and ready for shipment. You'll also receive a Track & Trace email from us, allowing you to track your order.

If your order is placed on a working day before 4:00 PM, you will receive it the next day.

You'll receive a track & trace code as soon as the package is ready for shipment. To be sure, check your spam folder. Sometimes it ends up there. If not, please contact us, and we'll send you the track & trace code.

First, check the track & trace code you received. The delivery time may have been postponed by the carrier. If this isn't the case, please contact us by email or phone. We will contact the carrier immediately and let you know when we have more information.